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Ordering & Payment

PLACING AN ORDER

Following the placing of an order, customers will receive an email of confirmation to the address provided through their order, which if inputted correctly should be sent to them within 24 hours. Customers may need to check their junk or spam folder to ensure they have received this. If such an email is not received then customers are advised to contact Goodmood immediately for confirmation on 0170 850 2116 or via email web@shopgoodmood.com

Upon receiving email confirmation, we suggest that customers read this very thoroughly in order to check aspects such as quantity, size, finish and colour as Goodmood cannot be held financially liable for errors related to made to order pieces of furniture or accessories. Therefore, we kindly remind customers to submit an order on the condition that they are entirely confident about the particular modifications. Should customers require assistance with the order process a member of our team would be very happy to discuss this on 0170 850 2116 or via email web@shopgoodmood.com

Goodmood maintain the right to refuse any order; in such a case customers will be contacted immediately and have their money refunded via the original method of payment within 7 working days.

Once we have decided to provide customers with the items they wish to purchase, a second email confirmation will be sent containing details of an approximate lead time, subject to availability, in addition to an approximate time frame based on the manufacturing schedule of the supplier and dispatch company. However, it is necessary to note that such an approximation cannot be 100% assured, and Goodmood is not accountable for financial loss as a result of the postponement of purchased items. Furthermore, once "made to order items" enter the manufacturing process, we are unable to issue a refund for reasons related to the length of delay, although every effort will naturally be made to communicate pertinent information to customers as and when this becomes available.

Upon completion of purchased furniture and accessories, customers will be notified in order to arrange a specific date and time for dispatch. Goodmood take our responsibility very seriously to deliver items purchased by customers within the original estimated lead time, and should an issue occur affecting the time frame of a delivery, we promise to make every effort to positively influence the outcome.

PRICES

Should a mistake related to pricing arise, customers will be contacted immediately and be given the opportunity to cancel this order or make an additional payment, and Goodmood are not required to provide customers with an order at an erroneous price. In the event of customers cancelling an order, we will refund the total amount via the original method of payment within 7 working days.

It is advisable to note that the prices of our products may be liable to modification without notice, although if such a modification does occur, the original price paid by customers will not alter.

Regarding sale prices, such offers are only available when made during this period of sale.

SELECTIONG FINISHES

When viewing images please be aware that all finishes, colors and sizes shown online may not be of the perfect likeness of the items in reality due to the constraints of technology. We always make every attempt to match the true likeness of all finishes, colors and sizes with what you see online, however there are other factors outside of our control that can alter the finishes, colors and sizes you see online. Please only order if you are fully confident of the finishes, colours and sizes you are choosing. If you need help, please contact us to provide you with samples.

Customers are advised to be mindful that due to the limits of photography, the images of products on our webshop are not always an exact representation with regards to colour, size and other finishes. While we strive to achieve as close a representation as possible, there are at times factors related to the finished product which are beyond the realms of our influence. Therefore, we kindly remind customers to submit an order only on the condition that they are entirely confident about the particular modifications. Should customers require assistance with the order process a member of our team would be very happy to discuss this on 0170 850 2116 or via email web@shopgoodmood.com

It is also advisable to note that the packaging in which some items may be delivered could also change from how it appears on our webpage.

Moreover, due to the nature of material such as marble, wool and wood, each product will always appear slightly different from its representation on our webpage, making each purchase rich in character and an original in its own right. Fabric used to make accessories such as cushions may also not be entirely the same as the image on our web site as different sections of the original material used can produce a different appearance.

The suppliers we choose are carefully selected because of their tremendous standards, but it is important for customers to be reminded that if furniture and accessories are ordered at different times it is less likely that these products will perfectly match each other.

Finally, products made from glass may exhibit minor blemishes as a result of the way they are manufactured, largely by hand or mouth, which may influence such finishing aspects as colour or shape.

 

MADE TO ORDER ITEMS

Such products are ordered to meet the specifications of each individual customer, and will be distinctly marked in this way on the related page within the delivery section of customers’ shopping bag.

Examples of these orders would be furniture, lighting, blinds, curtains, carpets and rugs, and we kindly remind customers that once the manufacturing process has begun, no refunds, modifications or exchanges can occur. Should a customer wish to modify their order, it is necessary for us to be contacted at the earliest moment. We will endeavour to accommodate any modifications as best we can, but there may be a further cost for this.

We kindly remind customers to submit an order only on the condition that they are entirely confident about particular finishes such as colour and size, and that all orders are thoroughly checked when confirmation is received by email. Should customers require assistance with the order process a member of our team would be very happy to discuss this on 0170 850 2116 or via email web@shopgoodmood.com

DEFECTIVE/ DAMAGE ITEMS

It is essential that someone is at the dispatch address during the allotted time slot to check and sign for each item, as any accountability for damage cannot be dealt with after the moment of dispatch. It is important to note that in order for Goodmood to accept liability of damaged items, this information must be communicated to us within 5 days on 0170 850 2116 or via email web@shopgoodmood.com. To proceed with your claim, customers will need to supply us with an order number as well as a description and photographic evidence of the defects.

If Goodmood concedes to a claim made by a customer for a made to order item within the UK, we will organise the delivery of a new one within the same approximate lead time at no additional cost, on the condition that the original damaged item is safely returned.

Goodmood cannot be held accountable for items that have been moved to an additional country after delivery.

If anything purchased via our webshop does not appear to be in an acceptable condition following the initial 7 days, we kindly ask customers to get in touch and provide us with proof of purchase (which will be in the original email confirmation), photographic evidence and any further relevant information. We are happy to say that the majority of our suppliers have extremely high standards and will guarantee their furniture and accessories on the condition that this item was purchased at web@shopgoodmood.com